Microsoft Center East & Africa (MEA) right now introduced the regional launch of its vendor expertise enterprise app, Viva Gross sales. The product was introduced throughout Microsoft The shopper expertise reimagined occasion, which introduced collectively Microsoft prospects from the UAE and the broader MEA area to disclose the newest developments and greatest practices shaping the shopper expertise.
Viva Gross sales helps salespeople deal with promoting and eliminates time spent on guide knowledge entry. The software makes use of synthetic intelligence (AI) to robotically seize info from Microsoft 365 and Groups so salespeople do not need to enter knowledge manually, whereas offering salespeople with AI-based suggestions and reminders — all whereas staying within the workflow. It streamlines the vendor expertise by highlighting info with the appropriate context within the instruments sellers already use, saving sellers time and giving the group a extra full view of the shopper.
Talking on the occasion, Michel Diab, Director: Enterprise Functions at Microsoft MEA described why Viva Gross sales is a sport changer for enterprise. “It isn’t unusual for sellers to have buyer info and deal info saved in Outlook information, Excel spreadsheets, Groups chats, and extra. Ask any salesperson and they’re going to inform you that manually capturing all this info into their CRM system is a meticulous and time-consuming activity,” he mentioned. “With Viva Gross sales, not solely is that this time lowered, however the wealthy insights it offers assist sellers perceive the general sentiment of their engagements, measure KPIs and fully revolutionize their total gross sales expertise.”
Viva Gross sales offers a degree of buyer engagement knowledge that was not out there earlier than. As salespeople work, they’ll tag prospects in Outlook, Groups or Workplace functions similar to Excel, and Viva Gross sales will robotically seize it as a buyer document with all related buyer knowledge. This knowledge may be simply shared with workforce members as they collaborate in Workplace and Groups, with out retyping or wanting it up in a CRM.
Powered by knowledge and synthetic intelligence, Viva Gross sales recommends subsequent steps to progress a buyer via the gross sales pipeline, prioritizes work and subsequent steps, and permits salespeople to entry full historical past and buyer interplay supplies. Viva Gross sales additionally provides AI-powered suggestions to allow salespeople to enhance buyer engagement — optimizing follow-up with greatest subsequent steps, actionable reminders and proposals to speed up and shut extra gross sales.
Viva Gross sales builds on final 12 months’s launch of Microsoft Viva, an built-in worker expertise platform that brings collectively communications, data, studying, objectives and insights to empower each individual and workforce to be their greatest wherever. The discharge of Viva Gross sales represents the primary role-based Microsoft Viva software.