Dynatrace will assist the aims of EDF’s ongoing digital transformation initiatives, which goal to enhance its companies to clients, together with billing and account enquiries, meter studying referrals and on-line buyer assist engagements. With Dynatrace, EDF will consolidate a number of instruments into one unified observability and safety platform. Mixed with Dynatrace’s AI-based responses and automation capabilities, it will allow EDF to optimize cloud operations and ship seamless and safe buyer experiences.
EDF’s ongoing digital transformation initiatives have introduced software program growth again in-house and moved the corporate’s computing workloads from predominantly on-premise environments to multicloud and cloud-native architectures. As a part of this evolution, EDF needed to shift its engineering tradition to an SRE mannequin the place observability grew to become a part of its design course of, making certain that its companies have been scalable, dependable and customer-centric. By making this variation, EDF would allow its groups to offer higher service to clients, serving to them on their journey to Web Zero.
“Previous to implementing Dynatrace, we did not have a lot perception into the efficiency of our digital companies,” mentioned Steve Bowerman, Principal Software program Engineer, EDF. “To innovate quickly whereas persevering with to ship the superb requirements of buyer expertise we aspire to, we realized we would have liked a extra strategic strategy to observability. We recognized Dynatrace as one of the best resolution as a result of it permits us to carry all our knowledge collectively on one platform with correct responses and automation. It will rework the way in which our groups work, pointing to the place investing time in growth work will ship the best enterprise worth.”
EDF’s implementation of Dynatrace will allow inner groups to make extra knowledgeable selections about how they optimize purposes to construct higher customer support and assist a extra collaborative DevOps tradition. Dynatrace’s capability to offer correct AI-based responses prioritized based mostly on enterprise impression will allow EDF to understand its imaginative and prescient of placing the client on the middle of the DevOps lifecycle, as all selections are actually based mostly on enhancing buyer outcomes .
“Dynatrace will put us in a stronger place to understand the advantages of bringing software program growth in-house. It has been a catalyst and foundational issue for our software program engineering maturity, transferring from DevOps to SRE in order that we will construct extremely dependable and scalable companies,” Bowerman continued. “We are able to innovate sooner and enhance digital companies that allow our clients to work together with us in new and extra handy methods. In the end, that is what our transformation initiatives are all about – discovering methods to make our clients’ lives simpler by technological innovation and digital enablement.”