Dynatrace will assist the targets of EDF’s ongoing digital transformation tasks, which purpose to enhance its providers to prospects, together with billing and account enquiries, meter studying referrals and on-line buyer assist engagements. With Dynatrace, EDF will consolidate a number of instruments into one unified observability and safety platform. Mixed with Dynatrace’s AI-based responses and automation capabilities, this may allow EDF to optimize cloud operations and ship seamless and safe buyer experiences.
EDF’s ongoing digital transformation initiatives have introduced software program improvement again in-house and moved the corporate’s computing workloads from predominantly on-premise environments to multicloud and cloud-native architectures. As a part of this evolution, EDF wished to shift its engineering tradition to an SRE mannequin the place observability turned a part of its design course of, making certain that its providers had been scalable, dependable and customer-centric. By making this variation, EDF would allow its groups to supply higher service to prospects, serving to them on their journey to Web Zero.
“Previous to implementing Dynatrace, we did not have a lot perception into the efficiency of our digital providers,” stated Steve Bowerman, Principal Software program Engineer, EDF. “To innovate quickly whereas persevering with to ship the wonderful requirements of buyer expertise we aspire to, we realized we would have liked a extra strategic method to observability. We recognized Dynatrace as one of the best resolution as a result of it permits us to convey all our information collectively on one platform with correct responses and automation. This may rework the way in which our groups work, pointing to the place investing time in improvement work will ship the best enterprise worth.”
EDF’s implementation of Dynatrace will allow inside groups to make extra knowledgeable choices about how they optimize functions to construct higher customer support and assist a extra collaborative DevOps tradition. Dynatrace’s capacity to supply correct AI-based responses prioritized primarily based on enterprise affect will allow EDF to appreciate its imaginative and prescient of placing the client on the middle of the DevOps lifecycle, as all choices at the moment are primarily based on bettering buyer outcomes .
“Dynatrace will put us in a stronger place to appreciate the advantages of bringing software program improvement in-house. It has been a catalyst and foundational issue for our software program engineering maturity, transferring from DevOps to SRE in order that we will construct extremely dependable and scalable providers,” Bowerman continued. “We are able to innovate quicker and enhance digital providers that allow our prospects to work together with us in new and extra handy methods. In the end, that is what our transformation initiatives are all about – discovering methods to make our prospects’ lives simpler by technological innovation and digital enablement.”