ServiceNow and NVIDIA introduced a collaboration to create sturdy, enterprise-grade generative AI capabilities that may automate workflows quicker and smarter, remodeling enterprise operations.
Utilizing NVIDIA software program, companies, and accelerated infrastructure, ServiceNow develops customized, data-trained massive language fashions particularly for The ServiceNow platformthe clever platform for end-to-end digital transformation.
It will develop ServiceNow’s already in depth AI performance with new makes use of for generative AI throughout the enterprise—together with IT departments, customer support groups, staff, and builders—to strengthen workflow automation and quickly improve productiveness.
ServiceNow additionally helps NVIDIA streamline its IT operations with these generative AI instruments, utilizing NVIDIA knowledge to personalize NVIDIA® Nemo™ basis fashions working on hybrid-cloud infrastructure consisting of NVIDIA DGX™ Cloud and within the premises NVIDIA DGX SuperPOD ™AI supercomputers.
“IT is the lifeblood of each fashionable enterprise in each trade,” mentioned Jensen Huang, founder and CEO of NVIDIA. “Our collaboration to construct super-specialized generative AI for enterprises will improve the potential and productiveness of IT professionals all over the world utilizing the ServiceNow platform.”
“Because the adoption of generative AI continues to speed up, organizations are turning to trusted distributors with safe and battle-tested AI capabilities to extend productiveness, achieve aggressive benefit, and maintain knowledge and IP safe,” he mentioned CJ Desai, president and chief working officer. by ServiceNow. “Collectively, NVIDIA and ServiceNow will assist drive new ranges of automation to gas productiveness and maximize enterprise influence.”
Leveraging generative AI to reshape digital companies
ServiceNow and NVIDIA are exploring quite a few generative AI use circumstances to simplify and enhance productiveness throughout the enterprise, delivering excessive accuracy and higher worth in IT.
This consists of creating clever digital assistants and brokers to assist rapidly resolve a variety of person questions and assist requests with purpose-built AI chatbots that use massive language fashions and concentrate on outlined IT duties.
To simplify the person expertise, enterprises can customise chatbots with proprietary knowledge to create a central generative AI useful resource that stays on subject whereas fixing many alternative requests.
These generative AI use circumstances are additionally relevant to customer support brokers, permitting them to prioritize circumstances with higher accuracy, saving time and enhancing outcomes. Customer support groups can use generative AI for automated downside fixing, producing data base articles based mostly on buyer case summaries, and chat summarization for quicker handover, decision, and completion.
As well as, generative AI can enhance the worker expertise by serving to to establish alternatives for development. For instance, offering personalised studying and growth suggestions, akin to programs and mentors, based mostly on pure language queries and knowledge from an worker’s profile.
NVIDIA Generative AI Full-Stack software program and infrastructure energy speedy growth
In generative AI analysis and growth, ServiceNow makes use of NVIDIA AI Fundamentals cloud companies and NVIDIA AI Enterprise software program platform, which incorporates the NVIDIA NeMo framework.
Included in Nemo are immediate tuning, supervised fine-tuning, and data retrieval instruments to assist builders construct, customise, and deploy language fashions for enterprise use circumstances. NeMo Railings software program can be included and permits builders to simply add topicality, security and safety features for AI chatbots.
