Recent works Inc., right this moment introduced Freddy Self Service, Freddy Copilot and Freddy Insights to make synthetic intelligence extra accessible to any office.
The brand new predictive and assistive generative AI capabilities constructed into the Freshworks options and platform transcend content material era and assist help brokers, salespeople, entrepreneurs, IT groups and leaders change into extra environment friendly with a revolutionary new method to work together with software program their enterprise.
The brand new Freddy AI enhancements will probably be first demonstrated at Freshworks Q2 ’23 launch occasionincluding to AI upgrades launched in March which decreased the time required to finish gross sales, advertising and help duties by as much as 83%.
“Our aim at Freshworks is to place the facility of generative AI within the arms of the Fortune 5 Million, not simply the Fortune 500,” Girish Mathrubootham, Founder and CEO, Freshworks. “We have been serving to prospects run extra environment friendly companies with AI for half a decade, and we all know they do not want a billion apps to do it. Each division may gain advantage from a office assistant that maximizes productiveness, and that is what Freddy AI can do – for the assistance desk agent, gross sales particular person, marketer, IT supervisor, HR skilled, developer and extra.” .
The brand new Freddy AI capabilities leverage Freshworks’ area experience in gross sales, advertising, buyer help, and IT to ship synthetic intelligence that helps remove the muddle and make work simpler and extra fulfilling. Freddy Copilot offers contextual help, offloads repetitive duties and maximizes crew productiveness by enabling builders and help, gross sales and advertising employees to make use of conversations to get their work achieved; Freddy Self Service offloads monotonous work to robots to extend help and supply nice buyer experiences; and Freddy Insights automates their every day productiveness evaluation and offers suggestions to drive higher enterprise affect. Collectively, Freddy’s generative AI capabilities assist corporations automate, scale, and achieve actionable insights from their work.
Freshworks selected to combine Microsoft Azure OpenAI Service in Freddy AI options to make sure the privateness and safety of Freshworks buyer knowledge. John Montgomery, Company Vice President, Azure AI Platform at Microsoft, mentioned: “Microsoft and Freshworks are working collectively to convey the facility of generative AI with enterprise safety and compliance to the office for corporations of all sizes. We consider in Freshworks’ mission and are excited to see how folks in buyer help, IT, gross sales and advertising can remodel their buyer and worker experiences with Microsoft Azure OpenAI.”
Freddy Copilot for a extra environment friendly method to promote, market and develop
Freddy Copilot for Assist, Gross sales, Advertising and marketing and Builders helps customers pace up their workflows by utilizing conversational directions to get their work achieved inside Freshworks merchandise and construct new purposes to increase them. Beta implementations by Freddy Copilot have been utilized by 390 corporations and decreased effort by as much as 83%. Greater than 2,500 builders already utilizing the Freshworks Developer Platform can now use Freddy Copilot to develop progressive, high-quality, and dependable purposes quicker.
Freddy Self Service for extra personalised help for patrons and workers at scale
Freddy Self Service offers companies with the expertise to ship personalised automation at scale. That is doable utilizing the Freshworks platform and the Massive Language Mannequin (“LLM”) for custom-made automation that powers agent productiveness. Utilizing giant languages and account-specific fashions, Freddy Self Service handles giant parts of L0/L1 queries from Freshdesk and Freshservice workers and prospects whereas offering personalised responses. This permits buyer help and IT employees to concentrate on greater worth tasks and duties.
“Freshworks has shortly change into the middle of IQor’s prospects and workers’ digital universe,” mentioned Sergey Kolosovosky, senior vp of utility growth and options at IQor, a 40,000-employee US enterprise processing agency that makes use of Freshworks’ Freddy AI capabilities. “Utilizing these new AI options, we’re excited to equip our prospects and workers with the instruments they should allow their every day features and deepen our engagement with them, permitting us to concentrate on our key precedence, creating workers blissful and delighted prospects. Getting access to nice software program supercharged with generative AI is a recreation changer for us.”
Freddy Insights for automated and actionable Enterprise Chief Intelligence
Freddy Insights helps corporations streamline operations and drive enterprise progress. Freshworks’ generative AI analyzes buyer and worker help knowledge to routinely establish areas for enchancment. It’s also in a position to analyze advertising and gross sales effectiveness and advocate optimizations that may enhance efficiency and improve income. Freddy Insights additionally presents proactive high quality administration that assesses help high quality, helps decide whether or not employees are assembly their set objectives, and guides brokers to enhance with each buyer dialog.
“For too lengthy corporations have hung out and power coaching folks to grasp software program. Now with generative AI, merchandise are studying to adapt to how folks suppose,” mentioned Prakash Ramamurthy, Chief Product Officer at Freshworks. “Freshworks has a novel alternative to convey higher productiveness and proactive insights to corporations of all sizes and assist our prospects flip generative AI into enterprise momentum.”
Freshworks’ aim is for Freddy AI options to unify the strengths of a spread of LLMs to optimize enterprise efficiency and speed up deployments. Freshworks will construct proprietary language fashions and incorporate general-purpose LLMs to deal with particular buyer wants.
To study extra in regards to the Freshworks Q2 ’23 launch, go to Freshworks web site or Join for our digital occasion on June 22. All improvements introduced right this moment can be found for beta testing.