Dubai 3st January 2021 – FlexxPay, a social affect expertise firm with places of work in Europe and the GCC, has launched its new telesales heart in Beirut, Lebanon to assist its regional development aspirations. The middle was launched in December and helps the corporate’s floor gross sales forces in Saudi Arabia, the United Arab Emirates and Bahrain.
“The institution of the telesales heart in Lebanon is a robust empowerment for our enterprise along with our present gross sales workers. We selected ZIWO as our on-cloud name heart resolution supplier as a result of it affords all of the options we anticipate from a state-of-the-art name heart software program. ZIWO permits us to handle cellphone calls, WhatsApp conversations and SMS multi functional place. It gives full API and CRM plugins, permitting us to seamlessly combine our instruments and automate duties for an unparalleled buyer expertise,” mentioned Michael Truschler, CEO and co-founder of FlexxPay.
“Our technique is to optimize our whole gross sales course of by breaking it down into very particular roles and duties. It begins with our planning group making ready detailed lists of potential new clients and passing them on to our telesales division. The telesales group then makes preliminary calls to potential clients and forwards contacts to the bottom gross sales group who prepare distant calls or website visits. Lastly, the post-sales group handles buyer satisfaction and KPI reporting to the pinnacle of gross sales,” commented Truschler.
“We look ahead to working with FlexxPay, which is without doubt one of the main expertise firms within the area. We’ve labored with the founders of FlexxPay on their earlier tasks and are excited to assist FlexxPay develop their telesales group and attain new heights. ZIWO connects 145 nations worldwide and nearly all GCC telecom operators, so our clients can immediately develop their protection to new geographies,” mentioned Eric Ouisse, CTO of ZIWO.
Increasing on the necessity to set up a telesales heart for the enterprise, Truschler mentioned: “For the reason that peak of the pandemic final spring, we now have elevated our month-to-month transactions 7 occasions and we anticipate a rise of greater than 10 occasions within the subsequent interval. six months. That is only the start of a major growth for us as folks want options like FlexxPay greater than ever.” Truschler defined that 60 p.c of staff who transact in a given month return the next month to make use of the service once more. On common, staff now transact about twice a month. Considerably, firms working with FlexxPay have seen a 15%-20% lower in worker absenteeism. When working with FlexxPay, an organization with 100 staff saves a median of 1 full working day monthly that it will usually spend coping with payroll advances.
FlexxPay’s Sharia-compliant resolution offers staff entry to a portion of their earned revenue every time they need. Wages, commissions, pensions, termination advantages, all these are accessible to anybody at any time by the FlexxPay platform in a pleasant and safe atmosphere.
FlexxPay plans to develop its telesales heart in Beirut in keeping with enterprise development. Lebanon gives expert and cost-effective expertise that allows FlexxPay to handle its expertise necessities in a extremely environment friendly method.